Your 100% satisfaction is important to us. If you are not satisfied with your purchase, you can return it to Skin Recipe 101 for a full refund within 14 days of the receiving date.
US return shipping is free of charge and on us. Please note that single-use products are only eligible for return if they are new and unused; that means sheet masks are not eligible for return once opened. For a free return shipping label, e-mail email@example.com with your order number and "RETURN" in the subject line and the product(s) you would like to return as well as the reason for your return in the body. Only the items specified in the original return request and confirmed by Skin Recipe 101 will be refunded. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be refunded. Only the retail value plus tax paid by the customer will be refunded at the time of return. Any discounts applied to the order will be automatically factored into the amount refunded.
Shipping fees are not eligible for refund.
After your return is received and inspected, we will notify you if the refund was approved or not. If approved, you'll be automatically refunded on your original method. Please note that depending on your credit card company, it may take an additional 3-7 business days for the credit to post back to your account.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. All sheet masks, any Kits, Gifts with Purchase, or Box Sets are final sale and ineligible for return.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.